Refund policy

Email hello@whatbox.live from the address your licence is under, or tell us which address it is under. That is the whole process. There is no form and nothing to fill in.

We approve it and Paddle, our merchant of record, sends the money back to the card or account it came from. Paddle issues the refund, so it appears on your statement from them rather than from us.

Refunds normally reach your bank within five to ten working days once they are issued. The part after Paddle presses the button is your bank's timetable, not ours.

A refunded payment ends the paid time it bought. If you also hold time from a free trial or a redemption code, that time is untouched — whichever runs longer is what your licence gets.

Cancel whenever you like from your licence page. You keep access to the end of the period you have already paid for, and you are not billed again. We do not refund periods that have already been used, and there is nothing to cancel in advance — cancelling is the same thing.

If something we did broke your show, write to us anyway. The thirty days is a rule about when we say yes without asking; it is not a rule about when we stop listening.

Material changes to the terms are announced before they take effect. If you do not accept them you may cancel and take a pro-rata refund of prepaid time you have not used, whatever the thirty days says.

Fourteen days, everything switched on, no card. It exists so that the refund question mostly does not come up: find out on your own shows, on your own printer, before any money moves.

Nothing here removes a right the law gives you. Where consumer law in your country grants a longer or stronger cancellation right than this policy, that law wins.